Reference: Contact Us

Contact	Services	How to Access
Workday Customer Center	Open support cases for: Product Support. Technical support. Provisioning. Office Hours appointments.	Available to Named Support Contacts (NSCs) only. From the nav menu, click Support > Submit a Request . Request access from the login page. Your Community organization administrator or NSC approves requests.
Workday Community	Engage with Workday and other Workday customers on a centralized platform that includes: Q&A Forums. Product Roadmaps. Content from Product Innovation Experience events Release information. More.	From the nav menu, click Support > Welcome > Community . Request access from the login page. Your Community organization administrator or NSC approves requests.
Customer Success Manager (CSM)	Get personalized help with: Renewals. Pricing, seats, and anything else contract related. Connections to Professional Services.	To get started, contact your assigned CSM using their direct email. Open a Workday Customer Center case if you don't know how to contact your CSM.
Office Hours	Get help with post-production issues like: New features. Enhancing current configurations. Troublesome formulas. Office Hours are not intended as implementation support or general support questions.	From the Customer Center, purchase and schedule office hours.
Professional Services	For a fee defined in a Statement of Work, set up long-term enablement and success such as: Delivered deployments of Workday Adaptive Planning, leveraging best practice recommendations, industry knowledge, and product expertise. Advice, coaching & teaching, and configuration. In-depth analysis of current models to advise on any changes and accommodations for growth moving forward.	To get started, contact your assigned CSM using their direct email.
Product Documentation Team	Provide feedback on topics in the Adaptive Planning Help Center.	Email: doc.feedback@workday.com