An error occurred while communicating with the server. Please try again.
This article includes suggestions and workarounds. Content may not be accurate for all use cases or represent best practices for the latest release.
Question
When I try to save my report, I receive an Invalid Report error that says "An error occurred while communicating with the server. Please try again." What can I do to address this error?
Answer
This error can occur when while the matrix report is being created, a structural element applied to the report is edited or deleted before the report save.
For example, if an account is applied to the report, and the account in question is deleted or renamed before the report is saved, then attempting to save the report would generate the error in question. To address the error, you may build a new report (building a new report will ensure that the report elements and model elements are synced), or, if you're aware of the element that was modified (i.e. you know which account/level/dimension was modified or deleted), you may remove that element from the report and try to save again.