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Adaptive Planning
Last Updated: 2025-11-14
OfficeConnect Task Pane is not displaying correctly

OfficeConnect Task Pane is not displaying correctly

Question: Why is the OfficeConnect task pane not sizing or displaying correctly?

If a user has multiple monitors, the OfficeConnect task pane could display incorrectly due to settings within Excel. In some displays, the elements task pane shows black sections.
  • Either the user does not see the arrow, or end of the task pane
  • The user sees two task panes in one
  • The task page shows black sections
task pane displaying issue
reporting pane displaying shadow

Answer:

  1. Open Excel.
  2. Navigate to File> Options> General and change the Excel setting to "Optimize for compatibility instead of Optimize for best appearance.
  3. Close and then restart Excel.
Excel option to optimize for compatibility