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Adaptive Planning
Last Updated: 2023-06-23
Adaptive Planning Support and Feedback

Adaptive Planning Support and Feedback

With this update, we provide access to the Workday Resource Center, which includes the Workday Community, Workday Customer Center, and Workday Learning Center. As part of our continued integration of Adaptive Planning with Workday, these changes are designed to help you get the most from Workday, while providing an exceptional customer experience and stronger security protocols.
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Access to Workday Community

Release: 2022-02-11
We now provide all Adaptive Planning customers access to the Workday Community. The Community provides a centralized platform for resources, support, and engaging conversations on all Workday products, including Workday Adaptive Planning. The Community hosts:
  • Brainstorms: Submitting feature enhancement suggestions to Workday product management.
  • Product Innovation Experience events: Find information on new features, fixes, and content.
  • Workday Adaptive Planning product roadmap: See what's coming up in future releases.
We enable you to request access to Community from the Community login page. Your designated Community Organization Administrator is responsible for approving requests.

Workday Customer Center Replaces Customer Support Portal and Contacts

Release: 2022-02-11
We replace the Customer Support Portal with the Workday Customer Center. We enable your Named Support Contact to access the Workday Customer Center when they click Support > Submit a Request from the nav menu of Adaptive Planning. Once your initial NSC has access to the Workday Customer Center, they can add additional NSCs and manage other roles through the Contacts Management functionality.
Only Named Support Contacts can sign in to the Workday Customer Center to create cases. If you think you should be an NSC and you don't have access to the Customer Center, request it from the Login page. Your existing NSC approves your request.
We also retire the existing case management tool, Support email addresses, and Support phone numbers.

Brainstorm Replaces Product Feedback

Release: 2022-02-11
Brainstorm in Community is the new space where you can provide product feedback and suggestions. We change the nav menu label and the Welcome page tile from Product Feedback to Product Suggestions. Both links take you to Brainstorm in Community.
We enable you to request access to Community from the Community login page. Your designated Community Organization Administrator is responsible for approving requests.

Community Replaces Customer Engagement

Release: 2022-02-11
We replace the Customer Engagement tile on the Welcome page with a new Community tile. This tile routes directly to the Workday Community login page.
We enable you to request access to Community from the Community login page. Your designated Community Organization Administrator is responsible for approving requests.

Adaptive Training Moves to Workday Learning Center

Release: 2022-02-11
We migrate all Adaptive Planning Training Center to the Workday Learning Center. We also migrate training record completions and create Workday Learning Center accounts for all users who have signed into the Adaptive Planning Training Center since November 1, 2019.
Your designated Training Coordinator manages training approvals and assignments for the rest of your team.

Torchbearers Platform Retires

Release: 2022-02-11
We retire all access to the Torchbearers discussion forums, challenge activities, and rewards redemptions.

Office Hours Replaces Customer Enablement

Release: 2022-02-11
We change how you contact the customer enablement team. We now provide Office Hours, which Named Support Contacts can purchase and schedule from the Workday Customer Center.